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How can I use the EPB Zero Energy Resource Guide?

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If you’re building a home, renovating a home or simply making home improvements, you can follow EPB’s Zero Energy Resource Guide recommendations. Some of the recommendations need to be considered early in the homebuilding process, but some can be adopted as renovations or home improvements are made. However, any of the Zero Energy recommendations you follow will help make your home more energy efficient and can improve air quality.

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We realize that there can be times when it's difficult or even impossible to pay on time. If you find yourself in this situation, please contact us prior to your payment's due date to make payment arrangements over the phone, online or in person at our East Brainerd (830 Eastgate Loop) or Hixson (2124 Northpoint Blvd) branches. You may still be responsible for late payment fees on any past due charges, including those charges that have been granted a payment extension.

To make payment arrangements, please call us at (423) 648-1372.

If you’re building a home, renovating a home or simply making home improvements, you can follow EPB’s Zero Energy Resource Guide recommendations. Some of the recommendations need to be considered early in the homebuilding process, but some can be adopted as renovations or home improvements are made. However, any of the Zero Energy recommendations you follow will help make your home more energy efficient and can improve air quality.

Part of our Smart Grid system, digital smart meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. If there is a power outage or unusual consumption at your home or business we can respond immediately and fix the problem. You can view your own consumption, report outages and more on the MyEPB app.

Download the myEPB app

Thousands of computers, sensors and switches capture and deliver information about power delivery over an 8,000-mile fiber optic network. This automated, self-healing system has the power to proactively identify potential issues and automatically reroute electricity around problem areas in a matter of seconds.

Learn more about the Smart Grid.

Yes. Low-watt LED light bulbs use 75% less energy than standard incandescent light bulbs and last up to ten times longer. Installing them in just five of your most frequently used light fixtures can save over $65 a year in energy costs. And, turning off all unnecessary lights saves even more.

Yes. You will, of course, be responsible for all costs associated with any account under your name. If you have been an EPB Energy customer for 12 continuous months with a good payment record, deposits for additional accounts may be waived.

For other questions, get in touch with us

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