3x4-support-cover.jpg
Support

How can we help you today?

Do you offer WiFi service for my home?

Try the steps below to resolve your issue.

Yes. To help you make the most of your EPB Fiber Optics internet, our EPB Smart Network service includes in-home WiFi network set up, maintenance and support by EPB experts anytime day or night. Our professionals will provide the equipment, expertise and support to install and maintain a WiFi network to help you maximize your home's wireless signal. More people are using their WiFi network to access video content like the EPB Fi TV app, Hulu, Amazon Prime, Netflix and more. Plus, internet-connected devices like security cameras, gaming consoles, smart locks, baby monitors, smart thermostats, smart appliances and more – running all at the same time – can create additional drag on WiFi networks. So at just $9.99 per month (plus tax), EPB Smart Network is a wise addition to your home's internet service.

Learn more.

Was this information useful?

Related FAQs

The EPB Fi TV app offers the same three Channel Packages as our previous TV plans, including:

  • Bronze (23 channels, including all local affiliates)
  • Silver (95 channels)
  • Gold (156 channels plus 50 music channels)

All available On Demand content for each network is also included.

See the most current channel lineup

There are many reasons why you may not be achieving Gigabit speeds. Let's start by pointing out that the best way to get the maximum internet speed is to connect your computer directly to the EPB Fiber Optics jack using a Cat 5e ethernet wire. Keep in mind that advertised speeds can rarely be achieved on WiFi because the signal strength diluted over a wireless network. If you're using a WiFi router, there are several factors that can affect your performance. The age and type of wireless router, as well as its placement in your home are determining factors of speed and performance. And, like all technology, wireless routers are continually improved and updated for better performance. If you're using older equipment that wasn't made to handle such speeds, we recommend that you upgrade your router and computer if necessary.

For more information, watch this helpful Tech Tip video. If you're still having trouble, give us a call anytime at 423-648-1372.

Setting up a home WiFi network is the perfect way to share the internet throughout your home on various connected devices, and it’s as easy as purchasing a wireless router.

For our 300 Mbps Internet service, we recommend an “80.11n dual band” router. These routers allow access to connections from 2.4Ghz up to 5Ghz and range in price from $80 to $100 at most electronics retailers.

For our Gig customers, we highly recommend an “802.11ac” router. Unfortunately, there are no wireless routers currently on the market that are capable of delivering a full gigabit of speed, but “ac” routers are the fastest available so far. They range in price from $135 to $250 at most electronics retailers.

Plug the wireless router into the indoor modem box EPB-installed Ethernet wall outlet using a Cat5 Ethernet cable (included with the router) and then simply follow the instructions provided by the router manufacturer on setting up your own home WiFi network.

Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

If you are terminating your EPB Fiber Optics Fi TV or EPB Smart Network service, you must return all EPB-supplied equipment to avoid added charges to your account. For more information on returning equipment, call 423-648-1372 anytime day or night.

There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.

Your Profile icon takes you to your DVR recordings. Just click on your Profile (rather than “Shows” or “Movies”) each time you want to access your DVR recordings.

If you're using a streaming device or smart TV, you may want to watch this helpful video for more information. If you're using a mobile device, you may want to watch this helpful video for more information. If you're using a web browser, you may want to watch this helpful video for more information. If you're still having trouble, give us a call anytime day or night at 423-648-1372.

For other questions, get in touch with us

1/1
LOADING

Channel listings by package

The interactive guide below may include temporary, free preview channels that are not available in the package you select.
Please refer to the digital PDFs below for the most current channel tier listings.

Network

ADDITIONAL
FEATURES
N/A
4K
Replay
Restart
1/5