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Do you offer WiFi service for my home?

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Yes. To help you make the most of your EPB Fiber Optics internet, our EPB Smart Network service includes in-home WiFi network set up, maintenance and support by EPB experts anytime day or night. Our professionals will provide the equipment, expertise and support to install and maintain a WiFi network to help you maximize your home's wireless signal. More people are using their WiFi network to access video content like the EPB Fi TV app, Hulu, Amazon Prime, Netflix and more. Plus, internet-connected devices like security cameras, gaming consoles, smart locks, baby monitors, smart thermostats, smart appliances and more – running all at the same time – can create additional drag on WiFi networks. So at just $9.99 per month (plus tax), EPB Smart Network is a wise addition to your home's internet service.

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Yes. To help you make the most of your EPB Fiber Optics internet, our EPB Smart Network service includes in-home WiFi network set up, maintenance and support by EPB experts anytime day or night. Our professionals will provide the equipment, expertise and support to install and maintain a WiFi network to help you maximize your home's wireless signal. More people are using their WiFi network to access video content like the EPB Fi TV app, Hulu, Amazon Prime, Netflix and more. Plus, internet-connected devices like security cameras, gaming consoles, smart locks, baby monitors, smart thermostats, smart appliances and more – running all at the same time – can create additional drag on WiFi networks. So at just $9.99 per month (plus tax), EPB Smart Network is a wise addition to your home's internet service.

Learn more.

For the Gig, we suggest a WiFi router that says it's "Gig-capable, such as a dual band “802.11ac” router. In fact, an 802.11ac router is best for maximum performance at any speed – especially in larger homes with multiple internet devices and users. Avoid any products that say "modem" or "cable modem" as these products will not work with fiber optics technology.

EPB Smart Network service includes the right router professionally installed, network setup optimized for maximum WiFi performance and anytime expert support for just $9.99 (plus tax) per month.

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Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

Timeshift (with the Ultimate Features package) allows you to rewind live programming or restart a program up to 24 hours later. This feature is available on up to 25 popular channels, depending on the channel package you subscribe to. However, our EPB Fi TV app lets you restart live programs over from the beginning and replay programs for up to 3 days after they air on most channels.

Learn more about the Fi TV app.

Yes. As long as you are logged into a device you are using a stream. To free up streams, simply log out of devices. To sign out of Fi TV on that device, click “sign out” at the bottom of your Profile screen.

Unfortunately, no. You will need to keep using your current rented device as long as it is still functional and supported. However, if you ever have a problem with a device you are renting from EPB, we will replace it for you when you return the original device.

Each time you turn on your TV, you will be on the home screen of your streaming device – which gives you quick access to Fi TV and other apps like Netflix and Hulu. To access Fi TV, simply click the Fi TV icon to start watching – like you would to watch Netflix or Hulu.

If you're having trouble, give us a call anytime day or night at 423-648-1372.

For other questions, get in touch with us

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