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How does EPB select and prioritize which areas to repair first?

Each outage is unique, but in general, our engineers and crews use well-established practices to put the safety and wellbeing of our community first. In addition to reviewing recommendations created by our Smart Grid, we send teams to assess the damage throughout our community and create an efficient plan that makes sense based on the difficulty of the repairs and what resources are available. We also consider which areas of the community are most at risk without access to electricity. For example, medical facilities tend to take priority over recreational facilities, and so forth. However, this is a complex issue that takes a lot of logistical calculations and considerations to tackle — and what matters most for us is taking care of our community.

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Related FAQs

In keeping with TVA’s rebate transition schedule, EPB will plan to have an updated Smart Build program available in ​

Fall/ Winter 2025.

Each outage is unique, but in general, our engineers and crews use well-established practices to put the safety and wellbeing of our community first. In addition to reviewing recommendations created by our Smart Grid, we send teams to assess the damage throughout our community and create an efficient plan that makes sense based on the difficulty of the repairs and what resources are available. We also consider which areas of the community are most at risk without access to electricity. For example, medical facilities tend to take priority over recreational facilities, and so forth. However, this is a complex issue that takes a lot of logistical calculations and considerations to tackle — and what matters most for us is taking care of our community.

Yes. We maintain street lights for some of the municipalities we serve. Reporting broken street lights not only helps us perform this duty more efficiently, it also helps maintain safer streets in our community. To report a broken street light, contact us by online chat, email or phone anytime day or night.

It's good to replace HVAC filters every month in order to reduce heating and cooling use up to 10%. Also, make sure registers aren’t blocked by curtains, furniture or rugs to keep your home’s temperature consistent and maximize HVAC efficiency. And, sealing or replacing leaky HVAC ductwork could save 20% or more on energy use.

See more Energy Savings Tips.

We highly recommend starting the process with a free EPB Energy Pros℠ Home Energy Checkup to understand which improvements will give you the greatest energy savings. Once you’ve identified a qualifying home energy improvement project, you’ll choose an approved contractor from the EPB & TVA Quality Contractor Network. Only contractors in this network are approved to help you claim rebates. After your contractor completes your project, you will receive an email from MyTVA@MyTVA.com with instructions on how to receive your rebate. You will also be given the option to schedule a FREE EPB Energy Pros℠ Quality Assurance Checkup where we will ensure your contractor’s work meets specifications to help you achieve maximum energy savings.

Yes. A letter of reference from your previous utility may serve in place of a security deposit. Letters must be printed on the utility’s letterhead, authorized by a company official, less than six months old and include a good record of payment for at least 12 months.  Also, a co-signer (or guarantor) who is an existing EPB Electric Power customer with a good payment record for at least 12 months may serve in place of a security deposit. The guarantor will be asked to sign an agreement that will remain in effect for one year.

Since every EPB Electric Power customer account uses power before the first bill is received, we require an initial deposit of $200.00 to cover the cost of this power. However, all new applicants for service undergo a review of their credit history and those with a satisfactory credit rating may have the deposit waived or billed on the first month's bill. Customers with less than satisfactory credit will be required to pay a deposit in advance. Deposits may be paid using Visa, MasterCard, Discover Card, debit card or cash in person at one of our three convenient locations and must be paid before electric service can be connected.

For other questions, get in touch with us

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