Try the steps below to resolve your issue.
A usage anomaly alert will be sent when there is an unusual spike in your usage that does not appear to be related to the weather. In most cases, it will be identified within a few days of it first occurring. A bill threshold alert could occur due to weather (for example, an extremely cold month in the winter) and will typically only be triggered if aggregate usage is high over a longer time period (like weeks instead of days).
For your convenience, we offer several Pay Stations at various locations within our service area that accept payment by cash, check, credit or debit card. You can also make payments at one of our three convenient locations:
Find the location nearest you.
In the MyEPB online portal you can manage your account information, pay your bills, see your usage history and much, much more.
Log on to MyEPB.
There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.
We realize that there can be times when it's difficult or even impossible to pay on time. If you find yourself in this situation, please contact us prior to your payment's due date to make payment arrangements over the phone, online or in person at our East Brainerd (830 Eastgate Loop) or Hixson (2124 Northpoint Blvd) branches. You may still be responsible for late payment fees on any past due charges, including those charges that have been granted a payment extension.
To make payment arrangements, please call us at (423) 648-1372.
The EPB Pre-Pay Power option eliminates late fees, reconnect fees and security deposits. With Pre-Pay Power, you can decide what works best for you and your budget. If it’s difficult for you to make large monthly payments, you can pay smaller amounts daily, weekly, or biweekly instead. Pre-Pay Power puts the power in your hands. To sign up for Pre-Pay Power, please call us at 423-648-1372.