You can always follow these cost-effective recommendations to improve energy efficiency and indoor air quality in your home. EPB Zero Energy Resource Guide recommendations can be followed individually, when you renovate a home or as you make home improvements, or all at once during new home construction. EPB Energy Pros will be happy to help you every step of the way at no cost. To schedule a free EPB Energy Pros consultation, visit epb.com/energypros or call 423-648-1372.
No. Your electricity cost is determined by your home or business’ power meter reading each month. If no power is being delivered to your address, like during an outage, your meter automatically stops until power is restored. When your meter isn’t running, there is no power use to bill during that period of time.
As part of EPB's Automated Grid, electric meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. If there is a power outage or unusual consumption at your home or business we can respond immediately and fix the problem. You can view your own consumption, report outages and more on the MyEPB app.
For those who own rental property, we offer a landlord agreement to keep power on in rental spaces between the time tenants move out and new tenants arrive. The agreement protects the rental property owner from disconnect and reconnect fees. When a tenant discontinues service, EPB automatically switches billing into the property owner's name unless a tenant is disconnected for non-payment of their bill, in which case the next tenant should be advised to contact EPB to have the electric power service switched to their name.
For more information or to sign up for this service, please email or call (423) 648-1372 to speak with a customer service representative.
Your security deposit – plus interest – may be refunded upon your request after 12 months of continuous service and a good payment record on residential accounts. If you disconnect your service before your deposit is refunded, the full amount of the deposit and any accrued interest will be applied toward your final bill. Any amount remaining will be refunded to you.
By accepting electric service from EPB Energy, you agree to comply with all Rates, Rules, Regulations, Policies and Procedures that exist at the time service is started. This includes, but is not limited to, obligation to pay for any electric service provided to you by EPB Energy. Failure to abide by EPB Energy’s Rates, Rules, Regulations, Policies and Procedures may cause your electric service to be disconnected. You further agree to pay all expenses, including reasonable attorneys’ fees, associated with the collection of any unpaid amounts for electric service received by you from EPB Energy. Your obligation upon acceptance of service from EPB Energy is subject to any future amendments or modifications to the Rates, Rules, Regulations, Policies and Procedures.
If you’re building a home, renovating a home or simply making home improvements, you can follow EPB’s Zero Energy Resource Guide recommendations. Some of the recommendations need to be considered early in the homebuilding process, but some can be adopted as renovations or home improvements are made. However, any of the Zero Energy recommendations you follow will help make your home more energy efficient and can improve air quality.
As more and more homebuyers look for energy efficient homes, Zero Energy homes will give homebuilders and existing homeowners a sales advantage over traditionally-built homes. There are also tax incentives available to homebuilders for energy efficient homes built above and beyond EPB’s Zero Energy recommendations. The 2021 Energy Efficiency Tax Credit gives a $2,000 incentive to builders for each new home construction that meets a 50% energy efficient standard and $1,000 per manufactured home that meets a 30% energy efficient standard.
