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How is power restored to my home?

Restoring your power is our number one priority. The Smart Grid does an exceptional job of instantly restoring power and averting potential outages, but sometimes outages do occur. However, when the Smart Grid system is disrupted by downed trees and power lines and failed equipment, we must dispatch crews of linemen to restore your power manually.

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Restoring your power is our number one priority. The Smart Grid does an exceptional job of instantly restoring power and averting potential outages, but sometimes outages do occur. However, when the Smart Grid system is disrupted by downed trees and power lines and failed equipment, we must dispatch crews of linemen to restore your power manually.

We’ve been the area’s experienced, trusted outdoor lighting provider for over 80 years. With worry-free service that includes installation to operation to maintenance, we’ll keep your outdoor space shining for years to come. See our complete line of available pole and fixture options.

EPB’s primary goal is to improve quality of life in our community through products, services and programs that empower our customers and help them thrive. Plus, reducing energy usage helps us lighten energy demands on our Smart Grid, lowering energy costs for our entire community. Improved energy efficiency also helps the environment and local wildlife.

Consider this: in Tennessee, energy bills are disproportionately high for lower income households and take up a greater percentage of their limited income. Meanwhile, technological advances have helped make modern appliances and electrics more energy efficient than ever before, but replacing older, less efficient models with new ones is often expensive and out of reach for households with lower income. In other words, the people who could benefit the most from energy improvements that lower their energy bills have difficulty affording these upgrades in the first place. We’re here to serve our community, and helping these customers increase energy savings and improve health and comfort at no cost is one way we can do this.

We know that the HERS incentive will still be available; other rebates are being evaluated at this time.

As part of EPB's Automated Grid, electric meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. If there is a power outage or unusual consumption at your home or business we can respond immediately and fix the problem. You can view your own consumption, report outages and more on the MyEPB app.

Download the myEPB app

Thousands of computers, sensors and switches capture and deliver information about power delivery over an 8,000-mile fiber optic network. This automated, self-healing system has the power to proactively identify potential issues and automatically reroute electricity around problem areas in a matter of seconds.

Learn more about the Automated Grid

For other questions, get in touch with us

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