Main Content
3x4-support-cover.jpg
Support

How can we help you today?

What are the terms of the EPB Customer Agreement?

By accepting electric service from EPB Energy, you agree to comply with all Rates, Rules, Regulations, Policies and Procedures that exist at the time service is started. This includes, but is not limited to, obligation to pay for any electric service provided to you by EPB Energy. Failure to abide by EPB Energy’s Rates, Rules, Regulations, Policies and Procedures may cause your electric service to be disconnected. You further agree to pay all expenses, including reasonable attorneys’ fees, associated with the collection of any unpaid amounts for electric service received by you from EPB Energy. Your obligation upon acceptance of service from EPB Energy is subject to any future amendments or modifications to the Rates, Rules, Regulations, Policies and Procedures.

Was this information useful?

Related FAQs

When your project is complete, your contractor will submit your rebate information to TVA EnergyRight on your behalf. TVA EnergyRight will then send you an email from “MyTVA@MyTVA.com” asking you to confirm the details of your project, and claim your rebate. To make sure your rebate is processed within TVA’s redemption timeframe, please provide this information within 60 days. After you submit this information, you should expect to receive your rebate check within 4-6 weeks.

When power disruptions occur, EPB's Automated Grid jumps into action. Its automated, intuitive design monitors power delivery and reroutes it around problems areas in seconds when a problem is detected. You benefit from drastically reduced outages, maximum uptime and increased productivity.

Learn more about the Automated Grid.

EPB’s primary goal is to improve quality of life in our community through products, services and programs that empower our customers and help them thrive. Plus, reducing energy usage helps us lighten energy demands on our Smart Grid, lowering energy costs for our entire community. Improved energy efficiency also helps the environment and local wildlife.

Consider this: in Tennessee, energy bills are disproportionately high for lower income households and take up a greater percentage of their limited income. Meanwhile, technological advances have helped make modern appliances and electrics more energy efficient than ever before, but replacing older, less efficient models with new ones is often expensive and out of reach for households with lower income. In other words, the people who could benefit the most from energy improvements that lower their energy bills have difficulty affording these upgrades in the first place. We’re here to serve our community, and helping these customers increase energy savings and improve health and comfort at no cost is one way we can do this.

By accepting electric service from EPB Energy, you agree to comply with all Rates, Rules, Regulations, Policies and Procedures that exist at the time service is started. This includes, but is not limited to, obligation to pay for any electric service provided to you by EPB Energy. Failure to abide by EPB Energy’s Rates, Rules, Regulations, Policies and Procedures may cause your electric service to be disconnected. You further agree to pay all expenses, including reasonable attorneys’ fees, associated with the collection of any unpaid amounts for electric service received by you from EPB Energy. Your obligation upon acceptance of service from EPB Energy is subject to any future amendments or modifications to the Rates, Rules, Regulations, Policies and Procedures.

We highly recommend starting the process with a free EPB Energy Pros℠ Home Energy Checkup to understand which improvements will give you the greatest energy savings. Once you’ve identified a qualifying home energy improvement project, you’ll choose an approved contractor from the EPB & TVA Quality Contractor Network. Only contractors in this network are approved to help you claim rebates. After your contractor completes your project, you will receive an email from MyTVA@MyTVA.com with instructions on how to receive your rebate. You will also be given the option to schedule a FREE EPB Energy Pros℠ Quality Assurance Checkup where we will ensure your contractor’s work meets specifications to help you achieve maximum energy savings.

Yes. A letter of reference from your previous utility may serve in place of a security deposit. Letters must be printed on the utility’s letterhead, authorized by a company official, less than six months old and include a good record of payment for at least 12 months.  Also, a co-signer (or guarantor) who is an existing EPB Electric Power customer with a good payment record for at least 12 months may serve in place of a security deposit. The guarantor will be asked to sign an agreement that will remain in effect for one year.

Since every EPB Electric Power customer account uses power before the first bill is received, we require an initial deposit of $200.00 to cover the cost of this power. However, all new applicants for service undergo a review of their credit history and those with a satisfactory credit rating may have the deposit waived or billed on the first month's bill. Customers with less than satisfactory credit will be required to pay a deposit in advance. Deposits may be paid using Visa, MasterCard, Discover Card, debit card or cash in person at one of our three convenient locations and must be paid before electric service can be connected.

For other questions, get in touch with us

LOADING