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Support

How can we help you today?

Where can I pay my bill in person?

Try the steps below to resolve your issue.

For your convenience, we offer several Pay Stations at various locations within our service area that accept payment by cash, check, credit or debit card. You can also make payments at one of our three convenient locations:

  • EPB Main Office 10 West M.L. King Blvd. - Convenient curbside EZ-Pay Kiosk on the Market Street side (across from Miller Park) available 24/7
  • EPB Brainerd Branch 830 Eastgate Loop - Temporarily drive through only. Monday - Friday Drive-thru hours: 7:30 m. – 6 p.m. Saturday 9 m. – 1 p.m.
  • EPB Hixson Branch 2124 North Point Blvd. - Temporarily drive through only. Monday - Friday Drive-thru hours: 7:30 m. – 6 p.m. Saturday 9 m. – 1 p.m.

Find the location nearest you.

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Related FAQs

Our current commercial energy rates can be found here. The current Total Monthly Fuel Cost Adjustment used to help determine your energy bills this month can be found by clicking here

In the MyEPB online portal you can manage your account information, pay your bills, see your usage history and much, much more.

Log on to MyEPB.

Residential electric rates are determined by many factors, including kilowatt hours used, total monthly fuel costs and operational costs. Click here to see our current residential energy rates, and visit Understanding Your Bill to learn more about how energy rates are determined.

The current Total Monthly Fuel Cost Adjustment used to help determine your energy bills this month can be found by clicking here.

EPB encourages all customers to enroll in paperless billing. When you do, you will receive a one-time $10 credit per account. To switch to paperless billing, please click here or call 423-648-1372.

The three easiest ways to report an outage are on this web page, or on your smart phone using the free MyEPB app. You can also contact us by online chat, email or phone anytime day or night to report an outage.

We realize that there can be times when it's difficult or even impossible to pay on time. If you find yourself in this situation, please contact us prior to your payment's due date to make payment arrangements over the phone, online or in person at our East Brainerd (830 Eastgate Loop) or Hixson (2124 Northpoint Blvd) branches. You may still be responsible for late payment fees on any past due charges, including those charges that have been granted a payment extension.

To make payment arrangements, please call us at (423) 648-1372.

There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.

For other questions, get in touch with us

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