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How long will it take to restore my power during an outage?

It depends on what caused the outage and how many areas were affected. Thanks to our Smart Grid, many outages can be restored in near real time, with no human intervention. However, sometimes there is so much damage to power lines and equipment that we will need to assess it on site and call in the appropriate lineman crews to fix it manually. In these instances, we will work hard to restore your power as soon as possible. You can report an outage, keep track of outage restorations, and more on the free MyEPB app.

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A TVA-preferred air source heat pump is any heat pump that meets certain minimum standards for energy efficiency. In addition to replacing an existing electric heat source, a new, all-electric heat pump must have a minimum SEER2 rating of 15.2 for cooling and an HSPF2 rating of 8.1 for heating. It must also have a variable speed compressor (excluding two-stage compressors), and the system should produce 100% of rated heating capacity without backup heat at 17 degrees outdoor temperature. Cooling capacity cannot exceed 125% of cooling load at design conditions. The system must be installed by a manufacturer-certified installer who participates in our Quality Contractor Network. And finally, the installer must provide a Manual J Calculation 8th edition with their project submission in order to qualify for EPB and TVA EnergyRight® Home Energy Rebates. EPB Energy Pros can help you better understand these requirements.

Just call us at 423-648-1372 anytime day or night for billing assistance.

If service is disconnected due to nonpayment, we require that all past due balances be paid as well as any reconnection fees and security deposits.

By accepting electric service from EPB Energy, you agree to comply with all Rates, Rules, Regulations, Policies and Procedures that exist at the time service is started. This includes, but is not limited to, obligation to pay for any electric service provided to you by EPB Energy. Failure to abide by EPB Energy’s Rates, Rules, Regulations, Policies and Procedures may cause your electric service to be disconnected. You further agree to pay all expenses, including reasonable attorneys’ fees, associated with the collection of any unpaid amounts for electric service received by you from EPB Energy. Your obligation upon acceptance of service from EPB Energy is subject to any future amendments or modifications to the Rates, Rules, Regulations, Policies and Procedures.

If you're planning a project that involves digging in your yard in Tennessee or Georgia, call your state's One Call System first to make sure that there are no buried power lines, gas lines, water lines or phone lines. It's a call that could help you avoid putting yourself and your family in danger, breaking the law and damaging lines. In Tennessee, call 1-800-351-1111. In Georgia, call 1-800-282-7411.

It depends on what caused the outage and how many areas were affected. Thanks to our Smart Grid, many outages can be restored in near real time, with no human intervention. However, sometimes there is so much damage to power lines and equipment that we will need to assess it on site and call in the appropriate lineman crews to fix it manually. In these instances, we will work hard to restore your power as soon as possible. You can report an outage, keep track of outage restorations, and more on the free MyEPB app.

Yes. In addition to your refrigerator, they are the most energy-hungry appliances in any home. Always set washer and dryer controls for the load size. Hot water heating accounts for 90% of the energy your washing machine uses, so washing clothes in cold water can save more than $40 annually. And, saving 15 minutes of drying time per load can save up to $34 a year. Plus, a 10-minute shower uses 5 gallons less hot water than filling up a bathtub. Lowering your water heater’s thermostat to 120°F provides plenty of hot water and saves energy. And, installing low-flow shower heads can wash away up to $145 in energy costs each year.

See more Energy Savings Tips.

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