Main Content
3x4-support-cover.jpg
Support

How can we help you today?

What are the reconnection fees?

If your power is disconnected for nonpayment, a fee of $35.00 is required to reconnect. Pre-Pay Power accounts may be reconnected by bringing your Pre-Pay Power balance up to at least $50. No reconnection fee is required and services can be reconnected in minutes.

Was this information useful?

Related FAQs

If your power is disconnected for nonpayment, a fee of $35.00 is required to reconnect. Pre-Pay Power accounts may be reconnected by bringing your Pre-Pay Power balance up to at least $50. No reconnection fee is required and services can be reconnected in minutes.

Residential customers may request to be billed on one of four optional dates each month. To choose a due date that’s right for you, call us at 423-648-1372.

Business customers can call 423-648-1500 to speak with a business account representative about options available to you.

EPB receives funding from grants and TVA to pay for the Home Uplift program, which supports our mission to help our community thrive, promote equity and reduce financial barriers that prevent customers from making upgrades that improve energy efficiency and comfort.

The Total Monthly Fuel Cost Adjustment is determined by the cost of the natural gas, coal and other fuels used to generate your power. Because of frequent fluctuations in these fuels, TVA makes an adjustment to the “fuel cost” portion of your electric rate each month based on the current market price of these fuels.

The current Total Monthly Fuel Cost Adjustment used to help determine your energy bills this month can be found by clicking here.

To see our complete residential energy rates, click here. To see our complete commercial energy rates, click here.

EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.

Stay Informed

Solar Share helps current participants feel good about purchasing clean, renewable, sustainable energy. It's an affordable way to invest in a sustainable future without the hassle and upfront costs of installing your own rooftop solar array – which enables renters to participate as well. Plus, there are no contracts, so customers can cancel at any time.

No. Your electricity cost is determined by your home or business’ power meter reading each month. If no power is being delivered to your address, like during an outage, your meter automatically stops until power is restored. When your meter isn’t running, there is no power use to bill during that period of time.

For current Solar Share participants: Charges will appear the month after you sign up with credits appearing the month after that. For example, if you contact EPB and sign up on July 15 for a panel, you will see the CHARGE on your AUGUST invoice (the next month and all following months). The CREDIT will appear on your SEPTEMBER invoice (approximately 2 months after you sign up and all following months). Why? During the first month after your purchase, your panel is generating electricity. That generation is accumulated throughout the month and then credited on your next bill. If a customer opts for the multi-year license, this is a one-time only charge.

EPB Solar Share is currently sold out due to popular demand. Sign up for email updates to be among the first to hear about new renewable energy projects.

Stay Informed

For other questions, get in touch with us

LOADING