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What are the reconnection fees?

If your power is disconnected for nonpayment, a fee of $35.00 is required to reconnect. Pre-Pay Power accounts may be reconnected by bringing your Pre-Pay Power balance up to at least $50. No reconnection fee is required and services can be reconnected in minutes.

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Related FAQs

If your power is disconnected for nonpayment, a fee of $35.00 is required to reconnect. Pre-Pay Power accounts may be reconnected by bringing your Pre-Pay Power balance up to at least $50. No reconnection fee is required and services can be reconnected in minutes.

Yes, with help from an EPB Energy Pro who will inspect your home and work with you to identify the improvements that will benefit you and your family or housemates most.

Yes. Any qualifying home energy improvements that you make to your home outside of the Home Uplift program may be eligible for EPB & TVA EnergyRight® Home Energy Rebates. However, home energy improvements that were made as part of the Home Energy Uplift program do not qualify for EPB & TVA EnergyRight® Home Energy Rebates.

A TVA-preferred air source heat pump is any heat pump that meets certain minimum standards for energy efficiency. In addition to replacing an existing electric heat source, a new, all-electric heat pump must have a minimum SEER2 rating of 15.2 for cooling and an HSPF2 rating of 8.1 for heating. It must also have a variable speed compressor (excluding two-stage compressors), and the system should produce 100% of rated heating capacity without backup heat at 17 degrees outdoor temperature. Cooling capacity cannot exceed 125% of cooling load at design conditions. The system must be installed by a manufacturer-certified installer who participates in our Quality Contractor Network. And finally, the installer must provide a Manual J Calculation 8th edition with their project submission in order to qualify for EPB and TVA EnergyRight® Home Energy Rebates. EPB Energy Pros can help you better understand these requirements.

Unfortunately, TVA no longer offers rebates for replacement Water Heaters. However, our EPB Energy Pros will be glad to help you find the right energy-efficient water heater for your home.

We highly recommend starting the process with a free EPB Energy Pros℠ Home Energy Checkup to understand which improvements will give you the greatest energy savings. Once you’ve identified a qualifying home energy improvement project, you’ll choose an approved contractor from the EPB & TVA Quality Contractor Network. Only contractors in this network are approved to help you claim rebates. After your contractor completes your project, you will receive an email from MyTVA@MyTVA.com with instructions on how to receive your rebate. You will also be given the option to schedule a FREE EPB Energy Pros℠ Quality Assurance Checkup where we will ensure your contractor’s work meets specifications to help you achieve maximum energy savings.

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