Main Content
3x4-support-cover.jpg
Support

How can we help you today?

What does EPB charge for installation?

There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.

Was this information useful?

Related FAQs

There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.

The new Smart Net Plus is more than just a warp-speed router — it also comes with a full array of the latest networking technology to give you the best possible Wi-Fi coverage, including supplemental extenders that carry your Wi-Fi signal throughout your home to completely eliminate deadzones. As part of your Smart Net Plus subscription, your EPB Tech Pro will visit your home at your convenience and install your worry-free, wall-to-wall Wi-Fi network so you don’t have to lift a finger. We’ll also connect your devices, show you how to use the HomePass app, and make no-cost return visits to connect any devices you add in the future. Plus, we’ll provide local, ongoing, concierge-level technical support 24/7/365.

Fiber optic technology transmits information using laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than anything else in the universe, fiber optics provide faster uploads and downloads while reducing network reaction times. Traditional communications companies use copper lines to transfer their signal to your home or business. EPB Fiber Optics is the area's only provider that uses 100% fiber optics.

Yes, if you applied online at AffordableConnectivity.gov or by mail and have been approved, forward your National Verifier application ID to EPB Customer Service. EPB representatives will add this discount to your account and email you when completed. If you are already approved for Lifeline, there is no need to re-apply for ACP. You’re automatically eligible. Let us know you already have Lifeline, we’ll verify it and apply your ACP benefit.

Yes. A letter of reference from your previous utility may serve in place of a security deposit. Letters must be printed on the utility’s letterhead, authorized by a company official, less than six months old and include a good record of payment for at least 12 months.  Also, a co-signer (or guarantor) who is an existing EPB Electric Power customer with a good payment record for at least 12 months may serve in place of a security deposit. The guarantor will be asked to sign an agreement that will remain in effect for one year.

Yes. As long as you are logged into a device you are using a stream. To free up streams, simply log out of devices. To sign out of Fi TV on that device, click “sign out” at the bottom of your Profile screen.

Yes, there will be a charge of $100 for each router/extender you do not return.

For other questions, get in touch with us

LOADING