Main Content
3x4-support-cover.jpg
Support

How can we help you today?

How long does it take to get my EPB & TVA EnergyRight® Home Energy Rebate?

When your project is complete, your contractor will submit your rebate information to TVA EnergyRight on your behalf. TVA EnergyRight will then send you an email from “MyTVA@MyTVA.com” asking you to confirm the details of your project, and claim your rebate. To make sure your rebate is processed within TVA’s redemption timeframe, please provide this information within 60 days. After you submit this information, you should expect to receive your rebate check within 4-6 weeks.

Was this information useful?

Related FAQs

No. Your electricity cost is determined by your home or business’ power meter reading each month. If no power is being delivered to your address, like during an outage, your meter automatically stops until power is restored. When your meter isn’t running, there is no power use to bill during that period of time.

Yes, with help from an EPB Energy Pro who will inspect your home and work with you to identify the improvements that will benefit you and your family or housemates most.

Here’s what the Home Uplift process looks like for most recipients:

Phase 1. Apply for your Home Uplift

Phase 2. Find out if you qualify for next phase

Phase 3. An EPB Energy ProSM will perform your FREE Home Energy Checkup

Phase 4. We’ll help you select the best energy-saving improvements for you

Phase 5. Let the improvements begin

Phase 6. We’ll perform a quality check and inspections

Phase 7. Get to know your improvements

Phase 8. Enjoy your savings, improved health and increased comfort

Phase 9. Tell us how it went

    1. One year after your upgrade, we will reach out to you with a short survey to get your feedback and make sure you’re enjoying your benefits.

When your project is complete, your contractor will submit your rebate information to TVA EnergyRight on your behalf. TVA EnergyRight will then send you an email from “MyTVA@MyTVA.com” asking you to confirm the details of your project, and claim your rebate. To make sure your rebate is processed within TVA’s redemption timeframe, please provide this information within 60 days. After you submit this information, you should expect to receive your rebate check within 4-6 weeks.

Yes. Just text or call EPB at 423-648-1372 to reschedule your EPB Quality Assurance Checkup at your convenience.

Yes. Any qualifying home energy improvements that you make to your home outside of the Home Uplift program may be eligible for EPB & TVA EnergyRight® Home Energy Rebates. However, home energy improvements that were made as part of the Home Energy Uplift program do not qualify for EPB & TVA EnergyRight® Home Energy Rebates.

As part of EPB's Automated Grid, electric meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. If there is a power outage or unusual consumption at your home or business we can respond immediately and fix the problem. You can view your own consumption, report outages and more on the MyEPB app.

Download the myEPB app

For other questions, get in touch with us

LOADING