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How can we help you today?

I lost my EPB & TVA EnergyRight® Home Energy Rebate check. Can I receive another one?

If you’ve misplaced your rebate check, you may request a replacement by calling 1-855-237-2673.

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Related FAQs

Thousands of computers, sensors and switches capture and deliver information about power delivery over an 8,000-mile fiber optic network. This automated, self-healing system has the power to proactively identify potential issues and automatically reroute electricity around problem areas in a matter of seconds.

Learn more about the Automated Grid

Just call us at 423-648-1372 anytime day or night for billing assistance.

Nearly 45% of your annual energy use comes from heating and cooling your home. Therefore, showing the outside temperature and usage on the same chart helps you understand how the weather affects your energy bills.

Since storms are not within our control, we are unable to compensate customers for perishable foods that expired during a storm. That said, here are a few things you can do to prevent your food from going bad and protect yourself from food poisoning.

If you’ve misplaced your rebate check, you may request a replacement by calling 1-855-237-2673.

As part of EPB's Automated Grid, electric meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. If there is a power outage or unusual consumption at your home or business we can respond immediately and fix the problem. You can view your own consumption, report outages and more on the MyEPB app.

Download the myEPB app

For other questions, get in touch with us

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