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Support

How can we help you today?

How do I get help with billing and account questions?

Try the steps below to resolve your issue.

Just call us at 423-648-1372 anytime day or night for billing assistance.

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Related FAQs

For your convenience, we offer several Pay Stations at various locations within our service area that accept payment by cash, check, credit or debit card. You can also make payments at one of our three convenient locations:

  • EPB Main Office 10 West M.L. King Blvd. - Convenient curbside EZ-Pay Kiosk on the Market Street side (across from Miller Park) available 24/7
  • EPB Brainerd Branch 830 Eastgate Loop - Temporarily drive through only. Monday - Friday Drive-thru hours: 7:30 a.m. – 6 p.m. Saturday 9 a.m. – 1 p.m.
  • EPB Hixson Branch 2124 North Point Blvd. - Temporarily drive through only. Monday - Friday Drive-thru hours: 7:30 a.m. – 6 p.m. Saturday 9 a.m. – 1 p.m.

Find the location nearest you.

You will receive emails for when your bills are due. They include the billing amount, due date and a link to paying them online. You can also access previous bills electronically. Make a one-time payment using a credit or debit card or pay by phone or in person or set up autopay for automatic monthly payment.

Yes. Low-watt LED light bulbs use 75% less energy than standard incandescent light bulbs and last up to ten times longer. Installing them in just five of your most frequently used light fixtures can save over $65 a year in energy costs. And, turning off all unnecessary lights saves even more.

The monthly usage chart shows data for a calendar month. The "billing cycle to date" information corresponds to your specific billing cycle. For example, your account may be billed for usage between March 10 and April 9 (your April billing cycle), whereas the calendar month for April is April 1 to April 30.

Power bills vary depending on the amount of electric power you use. Weather plays the biggest role in your electric bill since your HVAC unit is one of your home's biggest energy users. In the milder months of spring and fall, you are more likely to use less energy than in the colder and hotter months of the winter or summer.

EPB Energy Pros can visit your home and perform a free home energy checkup at any time. Please call 423-648-1372 to schedule your visit.

Access your account at EPB.com. Go to EPB.com. Click the "Sign In" at the top right. Select "My Accounts" on the menu. Type in your Username and Password, and select the "Login" button. Select "My Consumption History" on the menu left. Here you will find your past bills and charts of your energy usage. You can also access this information by downloading the FREE MyEPB app from Apple and Google Play app stores.

Call 423-648-1372 to join Solar Share.

Just call us at 423-648-1372 anytime day or night for billing assistance.

For other questions, get in touch with us

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