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Support

How can we help you today?

How do I get help with billing and account questions?

Try the steps below to resolve your issue.

Just call us at 423-648-1372 anytime day or night for billing assistance.

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Related FAQs

In the MyEPB online portal you can manage your account information, pay your bills, see your usage history and much, much more.

Log on to MyEPB.

Residential electric rates are determined by many factors, including kilowatt hours used, total monthly fuel costs and operational costs. Click here to see our current residential energy rates, and visit Understanding Your Bill to learn more about how energy rates are determined.

The current Total Monthly Fuel Cost Adjustment used to help determine your energy bills this month can be found by clicking here.

EPB encourages all customers to enroll in paperless billing. When you do, you will receive a one-time $10 credit per account. To switch to paperless billing, please click here or call 423-648-1372.

The three easiest ways to report an outage are on this web page, or on your smart phone using the free MyEPB app. You can also contact us by online chat, email or phone anytime day or night to report an outage.

We realize that there can be times when it's difficult or even impossible to pay on time. If you find yourself in this situation, please contact us prior to your payment's due date to make payment arrangements over the phone, online or in person at our East Brainerd (830 Eastgate Loop) or Hixson (2124 Northpoint Blvd) branches. You may still be responsible for late payment fees on any past due charges, including those charges that have been granted a payment extension.

To make payment arrangements, please call us at (423) 648-1372.

There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.

The Total Monthly Fuel Cost Adjustment is determined by the cost of the natural gas, coal and other fuels used to generate your power. Because of frequent fluctuations in these fuels, TVA makes an adjustment to the “fuel cost” portion of your electric rate each month based on the current market price of these fuels.

The current Total Monthly Fuel Cost Adjustment used to help determine your energy bills this month can be found by clicking here.

To see our complete residential energy rates, click here. To see our complete commercial energy rates, click here.

For other questions, get in touch with us

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