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What’s the difference between Lifeline and the Affordable Connectivity Program?

Lifeline is a government assistance program which provides eligible low-income subscribers an opportunity to receive the Lifeline benefit on certain voice and broadband internet access services. Like ACP, the Lifeline benefit is nontransferable, only eligible consumers may enroll in the program, and the program is limited to one Lifeline benefit per household.

If you currently receive a Lifeline benefit, you automatically qualify for the ACP, and you can receive both benefits at the same time. Both benefits can be applied to the same qualifying service or separately with the same or different providers. For example, an eligible household could have a Lifeline-supported wireless phone service and a separate home internet service that is supported through the Affordable Connectivity Program.

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There are many factors that can affect your home's Wi-Fi performance. If you're setting up your own Wi-Fi network, we offer tips for setting up and optimizing a Wi-Fi network and this helpful video.

We also offer EPB Smart Network that includes the right equipment, professional installation and anytime support to optimize your home's Wi-Fi network for you. For just $9.99 a month you get:

  • A Gig-speed router (extremely important for the best Wi-Fi performance).
  • Professional router installation and home Wi-Fi network setup.
  • Configuration for optimal wireless coverage to deliver the most bandwidth throughout your home.
  • Expert set up of all your wireless devices.
  • Return visits at no extra charge to set up other internet connected devices as you purchase them.
  • No cost tech support whenever you need it – 24/7/365.

Order Smart Network now.

In order to ensure the best possible Wi-Fi performance for your devices, EPB Tech ProsSM will install your Smart Net Plus service free of charge. We’ll make sure you have a strong signal in every room and help you connect each and every device you own. We’ll also help you install optional anti-virus software on your devices, set up the HomePass app and return to your home at no charge should you need further assistance.

Lifeline is a government assistance program which provides eligible low-income subscribers an opportunity to receive the Lifeline benefit on certain voice and broadband internet access services. Like ACP, the Lifeline benefit is nontransferable, only eligible consumers may enroll in the program, and the program is limited to one Lifeline benefit per household.

If you currently receive a Lifeline benefit, you automatically qualify for the ACP, and you can receive both benefits at the same time. Both benefits can be applied to the same qualifying service or separately with the same or different providers. For example, an eligible household could have a Lifeline-supported wireless phone service and a separate home internet service that is supported through the Affordable Connectivity Program.

The ACP stopped accepting new enrollments as of February 7, 2024.

More and more customers want truly world-class broadband at an unbeatable value. Gig2.5 also future-proofs subscribers as they add more connected devices and run more broadband intensive applications simultaneously.

We want to ensure that our customers have the best possible internet service. We look to provide high-quality products at a price that remains affordable for a wide variety of customer needs.

When choosing a router for our 2.5 Gig product, we made a choice to focus on providing the best whole-home connectivity product available, rather than prioritizing super-fast connectivity to a single device. Additionally, we opt to provide Opensync devices for our Smart Net Plus Wi-Fi customers. Opensync offers a variety of benefits for both our employees and customers, including:

  • HomePass customer application for at-home Wi-Fi management.
  • Features customers want, such as parental controls and ad-blocking.
  • Improved network visibility for support technician troubleshooting.
  • Easily add more features in the future & possible new products.

At this time, there are no OpenSync routers that offer a 2.5 Gig LAN port. However, technology continues to evolve and we are continuously looking for equipment that will help us provide our customers with the world-class experience we’re known for.

It depends. Like all technology, wireless routers are continually improved and updated so performance could be based on the age and type of router. We recommend that you check your wireless router with a “speed test” to ensure you are receiving the best performance from your new speed, and upgrade your router if necessary.

For more information, watch this helpful Tech Tip video.

For other questions, get in touch with us

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