Try the steps below to resolve your issue.
Yes. Switch to Paperless Billing and get a one-time $10 bill credit for each account—that’s a $20 total credit if you convert both Energy and Fiber Optics bills.
You can visit us at one of three convenient locations:
• EPB Main Office
10 West M.L. King Blvd.
• EPB Brainerd Branch
830 Eastgate Loop
Monday - Friday
Drive-thru hours: 7:30 m. – 6 p.m. Saturday 9 m. – 1 p.m.
• EPB Hixson Branch
2124 North Point Blvd.
Monday - Friday
Drive-thru hours: 8 m. – 6 p.m. Saturday 9 m. – 1 p.m.
In the MyEPB online portal you can manage your account information, pay your bills, see your usage history and much, much more.
Log on to MyEPB.
Residential electric rates are determined by many factors, including kilowatt hours used, total monthly fuel costs and operational costs. Click here to see our current residential energy rates, and visit Understanding Your Bill to learn more about how energy rates are determined.
The current Total Monthly Fuel Cost Adjustment used to help determine your energy bills this month can be found by clicking here.
We realize that there can be times when it's difficult or even impossible to pay on time. If you find yourself in this situation, please contact us prior to your payment's due date to make payment arrangements over the phone, online or in person at our East Brainerd (830 Eastgate Loop) or Hixson (2124 Northpoint Blvd) branches. You may still be responsible for late payment fees on any past due charges, including those charges that have been granted a payment extension.
To make payment arrangements, please call us at (423) 648-1372.
There is no charge for residential installation. And, with EPB there are no contracts or hidden fees.