Power delivery with the power to do more

Our mission is to keep Chattanooga running and comfortable with the most reliable power delivery in the nation. That’s the power of community.

Electricity delivered more powerfully than ever.

As the greater Chattanooga area’s electric utility for more than 75 years, EPB exists to enhance the quality of life in our community by providing energy, communications and related services reliably, efficiently and courteously at the lowest reasonable cost.

Smart Grid

Perhaps our biggest and most rewarding endeavor so far has been the construction of the most automated Smart Grid system in the nation. 

With a 100% fiber optic network as its backbone, EPB’s next-generation Smart Grid offers exceptionally reliable electric power service and the communications capabilities to both reduce the impact of power outages and allow customers greater control of their electric power usage.

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An energy efficient home is more comfortable and less costly

EPB maintains some of the lowest electricity costs in the country, but you can still take measures to keep your power costs down by upping your home’s energy efficiency. Taking even the most simple home improvement measures to help avoid involuntary energy waste is good for you, good for the community as a whole, and good for our environment.

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Our custom outdoor lighting products help ensure your safety when you need it the most.

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Vegetation is one of the leading causes of outages in our electric system

EPB strives to maintain the natural beauty of trees and shrubs while at the same time ensuring your safety and preventing electrical line damage and potential outages, due to high wind, ice, lightning and heavy rain cause trees and limbs to fall which can down power lines.

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Payment Options and Locations

Paying your monthly bill is as hassle-free and easy as possible.

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Home Support

Our live and local customer support team is just a phone call or click away all day, every day - even on holidays.

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Local, award-winning service and tech support for your family’s needs

Vegetation is one of the leading causes of outages in our electric system. Also, downed wires threaten the safety of people and animals as well as increase the cost of providing utility service.

Although we can’t avoid this completely, we can reduce it by proactively managing vegetation growth in certain areas, such as around power poles and equipment.

There are several possible reasons for this. Some neighborhoods get electricity from several different circuits. There may be a damaged transformer serving only three or four homes in the neighborhood. The line connecting power from your street to your home could be broken. There may be damage to your meter. 

Make sure that you’ve reported your power outage to EPB – we may not be aware that your power is out unless you let us know by calling at 423-648-1EPB (1372) or email us at cicweb@epb.net.

 

EPB’s next-generation Smart Grid reduces the impact of power outages on our customers and community, allows improved operational efficiencies and offers customers greater control of their electric power usage. Consisting of an elaborate network of specialized computers along our fiber optic network, ultra-fast communications enable devices to share information between each other and our Control Center in as little as 5 milliseconds, round trip.

That means the smart grid can now respond to – and often resolve – problems in the field in real time with little or no human intervention.

It depends on the situation and factors such as what caused the power to go out and how many areas were affected. Thanks to our Smart Grid, many outages can be restored in near real time, with no human intervention. If a critical pole near you goes down, we can anticipate that it could take up to six hours to fix. However,

during storm-related outages, restoration information may not be immediately available. Sometimes there is much damage we need to assess through a combination of remote monitoring and customer calls.

A REC refers to specifically 1 megawatt of electricity’s environmental benefits. Offsets refer to any increment of environmental benefits less than 1 megawatt hour.

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