Our mission is to keep Chattanooga running and comfortable with the most reliable power delivery in the nation. That’s the power of community.
Perhaps our biggest and most rewarding endeavor so far has been the construction of the most automated Smart Grid system in the nation.
With a 100% fiber optic network as its backbone, EPB’s next-generation Smart Grid offers exceptionally reliable electric power service and the communications capabilities to both reduce the impact of power outages and allow customers greater control of their electric power usage.
EPB maintains some of the lowest electricity costs in the country, but you can still take measures to keep your power costs down by upping your home’s energy efficiency. Taking even the most simple home improvement measures to help avoid involuntary energy waste is good for you, good for the community as a whole, and good for our environment.
EPB strives to maintain the natural beauty of trees and shrubs while at the same time ensuring your safety and preventing electrical line damage and potential outages, due to high wind, ice, lightning and heavy rain cause trees and limbs to fall which can down power lines.
If you're planning a project that involves digging in your yard in Tennessee or Georgia, call your state's One Call System first to make sure that there are no buried power lines, gas lines, water lines or phone lines. It's a call that could help you avoid putting yourself and your family in danger, breaking the law and damaging lines.
In Tennessee, call 1-800-351-1111.
In Georgia, call 1-800-282-7411.
Vegetation is one of the leading causes of outages in our electric system. Also, downed wires threaten the safety of people and animals as well as increase the cost of providing utility service.
Although we can’t avoid this completely, we can reduce it by proactively managing vegetation growth in certain areas, such as around power poles and equipment.
We work to restore the most customers as possible, the fastest. So, if we have a problem that is affecting 1,000 homes and businesses and another problem that is affecting four homes and businesses, we’re going to tackle the problem that will restore 1,000 before the one that will restore four. Some organizations, like hospitals, are at the top of the restoration priority list due to the critical nature of their business.
Part of our Smart Grid system, digital smart meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. You can view your own consumption online and EPB will also know within 15 minutes if there’s a power outage or unusual consumption at your home or business in order to respond immediately and fix the problem.
It depends on the situation and factors such as what caused the power to go out and how many areas were affected. Thanks to our Smart Grid, many outages can be restored in near real time, with no human intervention. If a critical pole near you goes down, we can anticipate that it could take up to six hours to fix. However,
during storm-related outages, restoration information may not be immediately available. Sometimes there is much damage we need to assess through a combination of remote monitoring and customer calls.