Our mission is to keep Chattanooga running and comfortable with the most reliable power delivery in the nation. That’s the power of community.
Perhaps our biggest and most rewarding endeavor so far has been the construction of the most automated Smart Grid system in the nation.
With a 100% fiber optic network as its backbone, EPB’s next-generation Smart Grid offers exceptionally reliable electric power service and the communications capabilities to both reduce the impact of power outages and allow customers greater control of their electric power usage.
EPB maintains some of the lowest electricity costs in the country, but you can still take measures to keep your power costs down by upping your home’s energy efficiency. Taking even the most simple home improvement measures to help avoid involuntary energy waste is good for you, good for the community as a whole, and good for our environment.
EPB strives to maintain the natural beauty of trees and shrubs while at the same time ensuring your safety and preventing electrical line damage and potential outages, due to high wind, ice, lightning and heavy rain cause trees and limbs to fall which can down power lines.
We work to restore the most customers as possible, the fastest. So, if we have a problem that is affecting 1,000 homes and businesses and another problem that is affecting four homes and businesses, we’re going to tackle the problem that will restore 1,000 before the one that will restore four. Some organizations, like hospitals, are at the top of the restoration priority list due to the critical nature of their business.
There are several possible reasons for this. Some neighborhoods get electricity from several different circuits. There may be a damaged transformer serving only three or four homes in the neighborhood. The line connecting power from your street to your home could be broken. There may be damage to your meter.
Make sure that you’ve reported your power outage to EPB – we may not be aware that your power is out unless you let us know by calling at 423-648-1EPB (1372) or email us at firstname.lastname@example.org.
EPB’s next-generation Smart Grid reduces the impact of power outages on our customers and community, allows improved operational efficiencies and offers customers greater control of their electric power usage. Consisting of an elaborate network of specialized computers along our fiber optic network, ultra-fast communications enable devices to share information between each other and our Control Center in as little as 5 milliseconds, round trip.
That means the smart grid can now respond to – and often resolve – problems in the field in real time with little or no human intervention.
Yes, for newly installed water heaters that qualify.
Water heaters can account for to 20% of your home’s power consumption. So we offer EPB customers a $50 credit on their electric bill when they purchase and install a new electric water heater that meets minimum Department of Energy guidelines and has a capacity of at least 40 gallons.
No, not at this time.