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Will EPB reimburse me for food that went bad during the outage?

Since storms are not within our control, we are unable to compensate customers for perishable foods that expired during a storm. That said, here are a few things you can do to prevent your food from going bad and protect yourself from food poisoning.

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Renters can receive a Home Uplift by providing proof of their landlord’s consent. However, the following structures are not eligible:

    • Apartment
    • Condo, townhome or multi-family dwelling of three or more units
    • Unoccupied buildings
    • Manufactured home built prior to 1976
    • Manufactured home not on a permanent foundation
    • New home with less than one year of service with EPB
    • Business or commercial property

Since storms are not within our control, we are unable to compensate customers for perishable foods that expired during a storm. That said, here are a few things you can do to prevent your food from going bad and protect yourself from food poisoning.

EPB is evaluating current code changes and improvements in energy efficiency building materials. In addition, the ​

EPB Energy Pros plan to add information about healthy home materials that are best for air quality.

As part of EPB's Automated Grid, electric meters have the ability to communicate with the power system and measure your electric consumption every 15 minutes. If there is a power outage or unusual consumption at your home or business we can respond immediately and fix the problem. You can view your own consumption, report outages and more on the MyEPB app.

Download the myEPB app

Thousands of computers, sensors and switches capture and deliver information about power delivery over an 8,000-mile fiber optic network. This automated, self-healing system has the power to proactively identify potential issues and automatically reroute electricity around problem areas in a matter of seconds.

Learn more about the Automated Grid

A free in-home evaluation performed by us. We inspect and report on ten different categories of energy efficiency. We then provide customers with a prioritized list of energy upgrades and a link to a list of approved vendors that participate in the EPB & TVA Quality Contractor Network.

Schedule your free Home Energy Checkup here or call 423-648-1372.

For other questions, get in touch with us

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