Contact EPB Customer Support

You can contact EPB Customer Support by phone anytime at 423-648-1EPB (1372). To find the most convenient EPB office or pay station near you, visit the Locations Page.

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Brainerd Branch

830 Eastgate Loop
Chattanooga, TN 37421

Get Directions

Lobby Hours

Sunday Closed
Monday - Friday 8:30am - 5:30pm
Saturday 9:00am - 1:00pm

Drive-Thru Hours

Sunday Closed
Monday - Friday 7:30am - 6:00pm
Saturday 9:00am - 1:00pm

Administration Offices Customer Service Pay Location

EPB Main Office

10 West M.L. King Blvd
Chattanooga, TN 37402

Phone: 423-648-1372

Get Directions

Lobby Hours

Sunday Closed
Monday - Friday 7:30am - 6:00pm
Saturday Closed

Administration Offices Customer Service Pay Location

Hixson Branch

2124 Northpoint Blvd
Chattanooga, TN 37343

Get Directions

Lobby Hours

Sunday Closed
Monday - Friday 8:30am - 5:30pm
Saturday 9:00am - 1:00pm

Drive-Thru Hours

Sunday Closed
Monday - Friday 7:30am - 6:00pm
Saturday 9:00am - 1:00pm

Administration Offices Customer Service Pay Location



Local, award-winning service and tech support for your family’s needs

We are offering the best prices we can up front, with no introductory prices that skyrocket after the introductory period is over, and you’ll get the best value when you bundle two or more services with us. 

We are in the process of contacting property managers throughout our service area to discuss delivering EPB Fiber Optics.

To learn more about EPB Fiber Optics availability at your apartment complex, give us a call at 423-648-1372.

EPB Fiber Optics Email provides 10GB of free storage for your messages and attachments. Storage use is based on the size of all of the messages and attachments in your mail, including those in Spam and Trash. So you might want to check those boxes and delete the info you no longer need.

Fiber optics are laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than any other power source, fiber optics makes everything faster. Uploading, downloading and speeds are all improved because fiber optics sends information with the speed of light. Traditional communications companies use copper lines to transfer their signal to your home. EPB Fiber Optics is the area’s only provider that uses 100% fiber optics.

Making the Green Power Switch helps our community support cleaner, more environmentally friendly energy generation options, in partnership with TVA.

By purchasing one or more 150 kilowatt-hour blocks of Green Power for $4 each per month, you support the use of renewable energy resources like wind, solar power and methane gas. These resources generate energy with less pollution, from sources right here in the Chattanooga area. While no energy resource is completely impact-free, each block of Green Power you purchase makes a difference.

Yes, EPB is still offering TVA’s Green Power Switch and Southeastern RECs.

Green Power Switch charges $4 for 150 kWh of a mix of alternative generation, mainly wind from across TVA’s service territory. EPB Solar Share offsets are $5 for 100 kWh of local, Chattanooga-made, 100% solar power.

By installing renewable energy generation equipment such as wind and solar, customers may qualify for some Federal tax credits for renewable energy.

EPB can provide technical support for any such installation, because all equipment must be in compliance with national standards and all applicable codes and be certified by a licensed electrician.

TVA will then purchase 100% of the green power output, paying the current electric rate for all output. Payment is made in the form of a credit issued by EPB on the monthly power bill for the home or business where the generation system is located – and guaranteed for ten years from the date of the contract.

To learn more, visit Green Power Providers Program or call us at 423-648-1372.

 

- If on Overview screen and receive an error -> Click Settings -> Logout -> LogIn

- If on touch id/fingerprint screen and receive an error -> Cancel TouchID -> Enter your password -> Login

If errors are still occurring after performing these steps, please check to make sure you have a valid internet connection on your mobile device and lastly, uninstall and reinstall the app.

Home Support


Our business is helping you do yours, 24/7

We provide Fi-Speed Internet access to your office or business facility, but we do not set up or manage customer systems or hardware. If you have multiple computers or systems that will need reconnecting once your Fi-Speed Internet service is live, you may need to ensure your vendor or IT professional is on hand to assist.

SimRing allows you to designate multiple phones to ring simultaneously when a call is directed to your desk phone. All phones will ring at the same time until the call is answered or voicemail on one of the phones picks up. Find Me/Follow Me allows you to designate a series of phone numbers that will ring in the order you specify when a call is directed to your desk phone.

You will either have SimRing or Find Me/Follow Me depending upon your level of service. Only one of these features may be used at one time. You can manage either feature from your desk phone or online via the Commportal. 

EPB offers Hosted Wi-Fi, a wireless (Wi-Fi) network service for Fi Speed Internet customers. If you are also a Hosted Wi-Fi customer, we will provide the necessary equipment and set up a wireless network for your business. If you are not a Hosted Wi-Fi subscriber, you must provide your own wireless router for your business.

Every extension number is directly connected to a specific telephone in your business. If you need to change or add an extension, call us at 423-648-1500.

Green Power Switch charges $4 for 150 kWh of a mix of alternative generation, mainly wind from across TVA’s service territory. EPB Solar Share offsets are $5 for 100 kWh of local, Chattanooga-made, 100% solar power.

Business Support


Report power outages for faster, more efficient restoration.

Power Outage Map