Contact EPB Customer Support

You can contact EPB Customer Support by phone anytime at 423-648-1EPB (1372). To find the most convenient EPB office or pay station near you, visit the Locations Page.

Reach us however (and whenever) you want

Whether by phone, email, live chat or in person at one of our convenient locations, local EPB representatives are available to answer questions and provide support through your preferred method of communication. We’re available all day, every day, and even holidays.

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Local, award-winning service and tech support for your family’s needs

Fiber optics are laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than any other power source, fiber optics makes everything faster. Uploading, downloading and speeds are all improved because fiber optics sends information with the speed of light. Traditional communications companies use copper lines to transfer their signal to your home. EPB Fiber Optics is the area’s only provider that uses 100% fiber optics.

We are in the process of contacting property managers throughout our service area to discuss delivering EPB Fiber Optics.

To learn more about EPB Fiber Optics availability at your apartment complex, give us a call at 423-648-1372.

We are offering the best prices we can up front, with no introductory prices that skyrocket after the introductory period is over, and you’ll get the best value when you bundle two or more services with us. 

EPB Fiber Optics Email provides 10GB of free storage for your messages and attachments. Storage use is based on the size of all of the messages and attachments in your mail, including those in Spam and Trash. So you might want to check those boxes and delete the info you no longer need.

Home Support

Our business is helping you do yours, 24/7

Yes. You can easily forward voice messages to another mailbox by pressing 5 while listening to a voice message from any phone, or by accessing your voicemail online via the Commportal.

A limited number of call records are available for review in the Messages & Calls section of your Commportal. If you require phone records reaching back more than 90 days, you will need to call Customer Service at 423-648-1500, ext. 2 to make the request. You will need to provide your account password as part of the request.

SimRing allows you to designate multiple phones to ring simultaneously when a call is directed to your desk phone. All phones will ring at the same time until the call is answered or voicemail on one of the phones picks up. Find Me/Follow Me allows you to designate a series of phone numbers that will ring in the order you specify when a call is directed to your desk phone.

You will either have SimRing or Find Me/Follow Me depending upon your level of service. Only one of these features may be used at one time. You can manage either feature from your desk phone or online via the Commportal. 

Short codes are system-wide speed dial numbers for your entire business group. In other words, short codes are speed dial numbers established for every phone in your business. Speed dial numbers are personally designated on individual phones by the phone’s user and are only accessible to that user, not to your entire business group. 

Your designated Hosted Phone administrator can add and edit short codes by logging in to the administrator Commportal online.

Short codes are short numeric speed dial codes that can be set up within your business phone system so that you can quickly make interoffice calls without dialing a whole phone number or extension. You may also establish customized short codes for frequently dialed numbers outside your business (for instance, you may set up a short code to call another office location, a vendor or a customer). 

Business Support

Report power outages for faster, more efficient restoration.

Power Outage Map