Contact EPB Customer Support

You can contact EPB Customer Support by phone anytime at 423-648-1EPB (1372). To find the most convenient EPB office or pay station near you, visit the Locations Page.

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Brainerd Branch

830 Eastgate Loop
Chattanooga, TN 37421

Get Directions

Lobby Hours

Sunday Closed
Monday - Friday 8:30am - 5:30pm
Saturday 9:00am - 1:00pm

Drive-Thru Hours

Sunday Closed
Monday - Friday 7:30am - 6:00pm
Saturday 9:00am - 1:00pm

Administration Offices Customer Service Pay Location

EPB Main Office

10 West M.L. King Blvd
Chattanooga, TN 37402

Phone: 423-648-1372

Get Directions

Lobby Hours

Sunday Closed
Monday - Friday 7:30am - 6:00pm
Saturday Closed

Administration Offices Customer Service Pay Location

Hixson Branch

2124 Northpoint Blvd
Chattanooga, TN 37343

Get Directions

Lobby Hours

Sunday Closed
Monday - Friday 8:30am - 5:30pm
Saturday Closed

Drive-Thru Hours

Sunday Closed
Monday - Friday 7:30am - 6:00pm
Saturday 9:00am - 1:00pm

Administration Offices Customer Service Pay Location



Local, award-winning service and tech support for your family’s needs

We are offering the best prices we can up front, with no introductory prices that skyrocket after the introductory period is over, and you’ll get the best value when you bundle two or more services with us. 

Fiber optics are laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than any other power source, fiber optics makes everything faster. Uploading, downloading and speeds are all improved because fiber optics sends information with the speed of light. Traditional communications companies use copper lines to transfer their signal to your home. EPB Fiber Optics is the area’s only provider that uses 100% fiber optics.

EPB Fiber Optics Email provides 10GB of free storage for your messages and attachments. Storage use is based on the size of all of the messages and attachments in your mail, including those in Spam and Trash. So you might want to check those boxes and delete the info you no longer need.

We are in the process of contacting property managers throughout our service area to discuss delivering EPB Fiber Optics.

To learn more about EPB Fiber Optics availability at your apartment complex, give us a call at 423-648-1372.

Home Support


Our business is helping you do yours, 24/7

Your service has an 8 hour battery backup, so Fi Phone will continue to work unless system lines are damaged.

Yes. As long as your new address and physical business location is within the EPB service area, we can move your service.

SimRing allows you to designate multiple phones to ring simultaneously when a call is directed to your desk phone. All phones will ring at the same time until the call is answered or voicemail on one of the phones picks up. Find Me/Follow Me allows you to designate a series of phone numbers that will ring in the order you specify when a call is directed to your desk phone.

You will either have SimRing or Find Me/Follow Me depending upon your level of service. Only one of these features may be used at one time. You can manage either feature from your desk phone or online via the Commportal. 

EPB Hosted Phone service requires the use of telephones provided as part of your EPB Hosted Phone service agreement. We offer a variety of handsets and options designed to fit the needs of your business. In addition, mobile phones and smartphones from any service provider can be used to access many of the Hosted Phone features and services when you are away from the office.

Accessing the internet through your new Fi-Speed Internet service requires the same types of equipment needed to access any other non-fiber optics internet. Typically, this includes internet- and wireless-enabled devices (computers, smartphones, tablets), Ethernet cables and a wireless router if you want to set up a Wi-Fi network. 

Business Support


Report power outages for faster, more efficient restoration.

Power Outage Map