Contact EPB Customer Support

You can contact EPB Customer Support by phone anytime at 423-648-1EPB (1372). To find the most convenient EPB office or pay station near you, visit the Locations Page.

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Brainerd Branch

830 Eastgate Loop
Chattanooga, TN 37421

Get Directions

Lobby Hours

Sunday Closed
Monday - Friday 8:30am - 5:30pm
Saturday 9:00am - 1:00pm

Drive-Thru Hours

Sunday Closed
Monday - Friday 7:30am - 6:00pm
Saturday 9:00am - 1:00pm

Administration Offices Customer Service Pay Location

EPB Main Office

10 West M.L. King Blvd
Chattanooga, TN 37402

Phone: 423-648-1372

Get Directions

Lobby Hours

Sunday Closed
Monday - Friday 7:30am - 6:00pm
Saturday Closed

Administration Offices Customer Service Pay Location

Hixson Branch

2124 Northpoint Blvd
Chattanooga, TN 37343

Get Directions

Lobby Hours

Sunday Closed
Monday - Friday 8:30am - 5:30pm
Saturday Closed

Drive-Thru Hours

Sunday Closed
Monday - Friday 7:30am - 6:00pm
Saturday 9:00am - 1:00pm

Administration Offices Customer Service Pay Location



Local, award-winning service and tech support for your family’s needs

We are offering the best prices we can up front, with no introductory prices that skyrocket after the introductory period is over, and you’ll get the best value when you bundle two or more services with us. 

EPB Fiber Optics Email provides 10GB of free storage for your messages and attachments. Storage use is based on the size of all of the messages and attachments in your mail, including those in Spam and Trash. So you might want to check those boxes and delete the info you no longer need.

Fiber optics are laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than any other power source, fiber optics makes everything faster. Uploading, downloading and speeds are all improved because fiber optics sends information with the speed of light. Traditional communications companies use copper lines to transfer their signal to your home. EPB Fiber Optics is the area’s only provider that uses 100% fiber optics.

We are in the process of contacting property managers throughout our service area to discuss delivering EPB Fiber Optics.

To learn more about EPB Fiber Optics availability at your apartment complex, give us a call at 423-648-1372.

Home Support


Our business is helping you do yours, 24/7

A limited number of call records are available for review in the Messages & Calls section of your Commportal. If you require phone records reaching back more than 90 days, you will need to call Customer Service at 423-648-1500, ext. 2 to make the request. You will need to provide your account password as part of the request.

While it is our customers’ own responsibility to secure their own Internet access, our internet security reference guide offers some best practices to help you secure your Internet.

In addition, we offer Kaspersky Internet security software free of charge to our customers. Kaspersky can be downloaded from your Fi Speed Internet account page. If you need assistance setting up your account page, please contact us at 423-648-1500. 

EPB offers Hosted Wi-Fi, a wireless (Wi-Fi) network service for Fi Speed Internet customers. If you are also a Hosted Wi-Fi customer, we will provide the necessary equipment and set up a wireless network for your business. If you are not a Hosted Wi-Fi subscriber, you must provide your own wireless router for your business.

EPB will only set up Wi-Fi networks associated with the Hosted Wi-Fi service. Otherwise, customers are responsible for setting up their own networks. 

Yes. You can forward calls remotely to any of your business numbers at any time for any reason by accessing the Commportal from any web browser (including a smartphone or mobile device). In the event of a service outage at your location, you can use Commportal to have calls to your business number forwarded to another number, such as a mobile phone, via Commportal. See the Hosted Phone Quick Start guide for instructions on forwarding calls. 

Business Support


Report power outages for faster, more efficient restoration.

Power Outage Map