Contact EPB Customer Support

You can contact EPB Customer Support by phone anytime at 423-648-1EPB (1372). To find the most convenient EPB office or pay station near you, visit the Locations Page.

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Brainerd Branch

830 Eastgate Loop
Chattanooga, TN 37421

Get Directions

Lobby Hours

Sunday Closed
Monday - Friday 8:30am - 5:30pm
Saturday 9:00am - 1:00pm

Drive-Thru Hours

Sunday Closed
Monday - Friday 7:30am - 6:00pm
Saturday 9:00am - 1:00pm

Administration Offices Customer Service Pay Location

EPB Main Office

10 West M.L. King Blvd
Chattanooga, TN 37402

Phone: 423-648-1372

Get Directions

Lobby Hours

Sunday Closed
Monday - Friday 7:30am - 6:00pm
Saturday Closed

Administration Offices Customer Service Pay Location

Hixson Branch

2124 Northpoint Blvd
Chattanooga, TN 37343

Get Directions

Lobby Hours

Sunday Closed
Monday - Friday 8:30am - 5:30pm
Saturday Closed

Drive-Thru Hours

Sunday Closed
Monday - Friday 7:30am - 6:00pm
Saturday 9:00am - 1:00pm

Administration Offices Customer Service Pay Location



Local, award-winning service and tech support for your family’s needs

We are offering the best prices we can up front, with no introductory prices that skyrocket after the introductory period is over, and you’ll get the best value when you bundle two or more services with us. 

We are in the process of contacting property managers throughout our service area to discuss delivering EPB Fiber Optics.

To learn more about EPB Fiber Optics availability at your apartment complex, give us a call at 423-648-1372.

EPB Fiber Optics Email provides 10GB of free storage for your messages and attachments. Storage use is based on the size of all of the messages and attachments in your mail, including those in Spam and Trash. So you might want to check those boxes and delete the info you no longer need.

Fiber optics are laser-generated pulses of light that travel over hair-thin strands of glass fiber. Because light travels faster than any other power source, fiber optics makes everything faster. Uploading, downloading and speeds are all improved because fiber optics sends information with the speed of light. Traditional communications companies use copper lines to transfer their signal to your home. EPB Fiber Optics is the area’s only provider that uses 100% fiber optics.

Home Support


Our business is helping you do yours, 24/7

We provide Fi-Speed Internet access to your office or business facility, but we do not set up or manage customer systems or hardware. If you have multiple computers or systems that will need reconnecting once your Fi-Speed Internet service is live, you may need to ensure your vendor or IT professional is on hand to assist.

SimRing (simultaneous ring) gives you the option of having a call to your phone ring multiple other phones at the same time until the call is answered or voicemail picks up.

Short codes are system-wide speed dial numbers for your entire business group. In other words, short codes are speed dial numbers established for every phone in your business. Speed dial numbers are personally designated on individual phones by the phone’s user and are only accessible to that user, not to your entire business group. 

Yes. Most fax and TDD calling services will work with our Hosted Phone service.

Yes. You can easily forward voice messages to another mailbox by pressing 5 while listening to a voice message from any phone, or by accessing your voicemail online via the Commportal.

Business Support


Report power outages for faster, more efficient restoration.

Power Outage Map