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Why did EPB give me a router that can’t deliver 2.5 Gig speeds over a LAN connection?

We want to ensure that our customers have the best possible internet service. We look to provide high-quality products at a price that remains affordable for a wide variety of customer needs.

When choosing a router for our 2.5 Gig product, we made a choice to focus on providing the best whole-home connectivity product available, rather than prioritizing super-fast connectivity to a single device. Additionally, we opt to provide Opensync devices for our Smart Net Plus Wi-Fi customers. Opensync offers a variety of benefits for both our employees and customers, including:

  • HomePass customer application for at-home Wi-Fi management.
  • Features customers want, such as parental controls and ad-blocking.
  • Improved network visibility for support technician troubleshooting.
  • Easily add more features in the future & possible new products.

At this time, there are no OpenSync routers that offer a 2.5 Gig LAN port. However, technology continues to evolve and we are continuously looking for equipment that will help us provide our customers with the world-class experience we’re known for.

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Our internet security reference guide offers some best practices to help you secure your internet. In addition, we offer McAfee LiveSafe software free of charge to our customers. McAfee can be downloaded from your Fi-Speed Internet account page.

If you need assistance setting up your account page, please contact us at 423-648-1372.

Download McAfee LiveSafe.

No. EPB receives Affordable Connectivity Program funds directly from the government, and applies them to your account balance.

Only one monthly ACP service discount is allowed per household. According to ACP, a “household" is defined as any individual or group of individuals who live together at the same address as one economic unit. An "economic unit" is defined as "all adult individuals contributing to and sharing in the income and expenses of a household." Examples of a “household” may include a married couple, or a parent/guardian and child, or adults (family or friends) living together.

We want to ensure that our customers have the best possible internet service. We look to provide high-quality products at a price that remains affordable for a wide variety of customer needs.

When choosing a router for our 2.5 Gig product, we made a choice to focus on providing the best whole-home connectivity product available, rather than prioritizing super-fast connectivity to a single device. Additionally, we opt to provide Opensync devices for our Smart Net Plus Wi-Fi customers. Opensync offers a variety of benefits for both our employees and customers, including:

  • HomePass customer application for at-home Wi-Fi management.
  • Features customers want, such as parental controls and ad-blocking.
  • Improved network visibility for support technician troubleshooting.
  • Easily add more features in the future & possible new products.

At this time, there are no OpenSync routers that offer a 2.5 Gig LAN port. However, technology continues to evolve and we are continuously looking for equipment that will help us provide our customers with the world-class experience we’re known for.

It depends. Like all technology, wireless routers are continually improved and updated so performance could be based on the age and type of router. We recommend that you check your wireless router with a “speed test” to ensure you are receiving the best performance from your new speed, and upgrade your router if necessary.

For more information, watch this helpful Tech Tip video.

There are many reasons why you may not be achieving Gigabit speeds. Let's start by pointing out that the best way to get the maximum internet speed is to connect your computer directly to the EPB Fiber Optics jack using a Cat 5e ethernet wire. Keep in mind that advertised speeds can rarely be achieved on WiFi because the signal strength diluted over a wireless network. If you're using a WiFi router, there are several factors that can affect your performance. The age and type of wireless router, as well as its placement in your home are determining factors of speed and performance. And, like all technology, wireless routers are continually improved and updated for better performance. If you're using older equipment that wasn't made to handle such speeds, we recommend that you upgrade your router and computer if necessary.

For more information, watch this helpful Tech Tip video. If you're still having trouble, give us a call anytime at 423-648-1372.

We're using the internet more than ever before. In fact, the average household already has more than twenty connected devices, and some experts project that number will triple in the next few years. Gaming consoles, smartphones, tablets, PC’s, thermostats, doorbells, security cameras, smart TV’s, streaming media devices (Amazon Fire Stick TV, Apple TV, etc) and many, many more devices are becoming part of our everyday lives. And, with the whole family using your home's internet at the same time, the more bandwidth (speed) you have the more you can do, without lagging or buffering.

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